Plans can change.The rules should still be clear.

What this policy covers

This Cancellation & Refund Policy applies to services booked through Travel09, including accommodation, private and guided tours, packages, transfers and activities. It must be read together with the booking confirmation, quotation, invoice, supplier conditions and Travel09 Terms & Conditions.

Supplier policy comes first

Many Travel09 services are supplied by independent hotels, resorts, transport companies, activity providers and other travel suppliers. Where a supplier has provided a specific cancellation, amendment or no-show policy, Travel09 applies that policy to the relevant supplier component. Travel09 default schedules apply only where a stricter or different confirmed supplier condition does not already apply.

Hotels and resorts

Hotel cancellation conditions can vary by property, season, country, room type, meal plan, promotion, occupancy, booking channel and rate plan.

Non-refundable bookings

A booking described as non-refundable, non-cancellable, advance purchase or similarly restricted may carry a 100% cancellation charge from confirmation.

Travel09 cannot promise a refund of a supplier amount that the supplier lawfully retains under the confirmed booking conditions.

Default Sri Lanka tour cancellation schedule

The following is Travel09's default cancellation schedule for custom Sri Lanka land tours and itinerary services where no different confirmed supplier condition applies.

Default Maldives package cancellation schedule

Maldives bookings commonly involve resort inventory, mandatory transfers and stricter seasonal conditions. This schedule is Travel09's default only where no stricter confirmed supplier rule applies.

Transfers and transport cancellations

Transfer cancellation conditions depend on the provider and service type.

Incorrect flight information, late arrival or failure to appear may be treated as a no-show.

Experiences, excursions and activities

Activity cancellation conditions vary by operator. Where no supplier-specific policy applies, Travel09 generally treats cancellations more than 72 hours before the activity as eligible for review, 24–72 hours as potentially subject to a partial charge, and cancellations inside 24 hours or no-shows as potentially 100% chargeable.

Weather cancellation by the operator is treated separately from voluntary cancellation by the traveller.

Peak season, festive dates and special events

Christmas, New Year, Easter, public holidays, school holidays, major events and other peak periods may have stricter cancellation rules. Maldives resorts in particular may require earlier deposits, compulsory festive meals, minimum stays and long cancellation windows. Confirmed peak-season supplier terms override the general schedules.

Group bookings and series reservations

Group reservations often require earlier deposits, rooming lists, staged payments and longer cancellation periods. The group quotation or contract controls, and reducing rooms or travellers may cause repricing of the remaining group.

Partial cancellations

Removing one traveller, room, night, activity or transfer from a multi-service booking is treated as an amendment or partial cancellation. Charges may apply only to the affected component, but package pricing can change if the remaining booking no longer qualifies for the original occupancy, promotion or group rate.

Date changes and amendments

Changing dates, hotels, rooms, names, transfers or itinerary components is subject to supplier acceptance and availability. A change may involve an amendment fee, cancellation charge, fare difference, new seasonal price or administrative cost.

No-show

A no-show occurs when a traveller does not use a confirmed service and has not cancelled within the required period. Hotel no-shows, missed transfers, missed tours, unused activities and missed transport are normally subject to a 100% charge unless the supplier expressly approves otherwise.

Early departure and unused services

Leaving a hotel early or choosing not to use a confirmed tour, meal, transfer or activity does not automatically create a refund. Any refund depends on supplier approval and the booking conditions.

Cancellation by a hotel or supplier

If a supplier cancels a confirmed service, Travel09 will aim to notify you promptly and, where reasonably possible, help arrange an alternative, credit or refund available under the supplier terms and applicable law.

Force majeure and events beyond reasonable control

Severe weather, natural disasters, government action, border restrictions, epidemics, civil disturbance, strikes, airport closures and transport disruption can make normal travel impossible or unsafe. Refunds are not automatically guaranteed and depend on supplier rules, applicable law and recoverable amounts.

Refund method and timing

Refunds are normally returned through the original payment route where reasonably possible. Travel09 may need to wait for a supplier to approve or return funds before the final refund can be processed. Bank and card processing times are outside Travel09 direct control after release.

Bank fees, payment fees and foreign exchange

A refund can differ from the original bank-statement amount because of card-provider exchange rates, foreign exchange movements, international transaction fees or banking costs. Travel09 does not control exchange rates applied independently by your bank or card issuer.

Travel insurance

Travel09 strongly recommends appropriate travel insurance from the time significant non-refundable travel costs are committed. Insurance coverage and claims are governed by the insurer terms.

Cancellation or refund disputes

If you disagree with a cancellation charge, contact Travel09 with the booking reference and explain the specific amount or supplier condition you want reviewed. Travel09 may need to obtain the supplier written terms or refund response. Mandatory consumer rights under applicable law remain unaffected.

Changes to this policy

Travel09 may update this policy as supplier arrangements, services, operational practices or legal requirements change. A later website policy does not automatically replace cancellation conditions already fixed in a confirmed booking where the contract or applicable law prevents that.

How refunds are calculated

Where a refund is due, Travel09 calculates it from the amount paid for the cancelled component after applying relevant deductions.

• the applicable hotel or supplier cancellation charge;
• non-refundable tickets or reservations already issued;
• committed transport, guide or activity costs;
• package repricing caused by a partial cancellation;
• permitted payment, bank or administrative costs;
• any amount already refunded or credited by a supplier.

Travel09 should provide a clear explanation of material deductions where reasonably possible.

How to request a cancellation

Submit the cancellation request through Travel09's authorised contact channel and include enough information to identify the reservation.

Contact Travel09 about cancellation

For the exact cancellation charge on an existing booking, contact Travel09 with the booking reference. We can then check the confirmed hotel, resort, transfer, tour or activity terms that apply.